We are seeking an IT Support And M365 Technician to join our team! The IT Support Technician is responsible for providing technical support and assistance to users for hardware, software, and networking issues. This includes troubleshooting and resolving technical problems, installing and configuring hardware and software, and providing technical assistance and guidance to users.s.
Provide technical assistance with computer hardware and software
Resolve issues for clients via phone, in person, or electronically
Recommend hardware and software improvements
Track customer issues and resolutions
Provide remote and onsite technical assistance for store and office employees.
Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Exhibit end-to-end ownership and provide pro-active status updates.
Ensure prompt response and escalation for all system outages and issues, providing updates to management and end users.
Document technical issues and resolutions.
Create users and manage account access.
Work on internal IT tasks and projects.
Provision new hardware for both new hires as well as break-fix issues.
Oversee inventory management.
Provide training to users on new technologies and software.
Work on-call and provide other after-hours support based on demand.
Administer Microsoft 365 systems (Exchange, OneDrive, Teams Phone, SharePoint)
Oversee Microsoft 365 roadmap releases, ensuring that proper planning, tracking, and communication is in place for upcoming changes.
Implement security best practices recommendations for M365 and Azure environments.
Support hybrid Azure Active Directory (AAD) environment and AAD based Single Sign On (SSO)
Familiarity with Azure
Manage assigned projects and tasks, ensuring timely completion.
Partner with other team members to understand system requirements and configurations.
Maintain documentation of technology systems, processes, and components
Provide mentorship and support to other members of team.
Participate in special projects and perform other duties as required.
Tier 2/3 support for Service Desk issues
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Open to Self Learning
1-3 years Microsoft 365 administration experience with Exchange, Teams, and SharePoint
Knowledge of Microsoft 365 Exchange Online administration (domains, policies, transport rules, etc.)
Knowledge of Microsoft 365 monitoring service health, removal of user accounts, and management of service requests
Microsoft 365 Identity and Access Management, Azure Active Directory
Experience with system monitoring, issue investigation, performance monitoring and tuning
Hands-on experience with PowerShell
Approximately 1-3 years relevant experience.
Experience in administrator level access to windows systems (Active directory; Office 365; Windows 10; Windows Server; Linux Server)
PowerShell scripting knowledge preferred.
High level of proficiency in Microsoft Office applications
PC and server hardware troubleshooting
Be able to explain technical concepts to non-technical staff